Bridge the Basis gap in SAP RISE
Streamline your SAP journey with our RISE BRIDGE Managed Services
Navigating the complexities of RISE with SAP®? EPI-USE Labs offers a seamless, complementary solution to bridge the gaps and enrich your SAP RISE Private Edition environment. Our specialised Basis Managed Services will enhance and complement the SAP Cloud Enterprise Services.
With RISE, you will require two service partners:
- SAP for Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and certain SAP Basis tasks
- Additional SAP Basis support and Application Managed Services (AMS).
Partner with EPI-USE Labs to bridge the gap seamlessly from your SAP Enterprise Cloud Services through to your Application Managed Services provider, ensuring optimal outcomes with regard to performance and continuous improvement.
How we bridge the Basis gap: EPI-USE Labs RISE BRIDGE Managed Services
Why choose Client Sync?
RISE and EPI-USE Labs Basis Managed Services are seamlessly integrated, with clearly-defined responsibilities. EPI-USE Labs understands the RISE responsibility matrix, as summarised below:
RISE with SAP | RISE BRIDGE Managed Services | ||
---|---|---|---|
Service Request Management | |||
Incident Management | |||
SAP Online Support Services | |||
Infrastructure Management (Network, Storage, OS, DB, SFTP, Security Services) | Advisory services | ||
Backup & Restore, Startup & Shutdown, Disaster Recovery | Manage process, liaise with SAP, pre- & post-steps | ||
Monitoring | |||
Daily Checks (Thresholds) | |||
Landscape Health (Early Watch Analysis (EWA), System Logs, Short Dumps, SAP Notes, Printers) | |||
Job Monitoring | |||
Performance Management (SAP and HANA Studio) | |||
SAP Upgrades, Support Packages, System Copies | Manage process, liaise with SAP, pre- & post-steps | ||
SAP Refreshes | Pre- and post-steps for SAP refreshes, data refreshes, reduce footprint & mask data | ||
System Installations / Migrations | Installations/migrations outside RISE | ||
Non-RISE Managed Services (Hybrid Landscape) | |||
Client 000 Management | Manage process, liaise with SAP | ||
Client Management (Production) | |||
Transport Management (Change Control) | |||
Complementary to the RISE offering |
Ready to simplify your SAP journey?
Contact us today to learn how our RISE BRIDGE Managed Services can empower your business.
Dis-Chem improves system health with a cost-effective migration to HANA
Migration of Dis-Chem Pharmacies’ SAP landscape to newly acquired on-premise hardware and ongoing Managed Services
Dis-Chem Pharmacies is a large retail pharmaceutical chain in South Africa with an aggressive growth path. Dis-Chem has been South Africa’s first choice in pharmacies since 1978, with their linked dispensaries, family clinics, wound-care clinics and comprehensive self-medication centres. As a leading specialist in beauty, sport supplements, health and well-being, they offer expert advice and a wide range of products in these categories.