-
SOFTWARE
SOFTWARESAP HCM & PayrollQuery Manager Query Manager Add-ons Document Builder Variance Monitor DSM for HCM HCM Productivity Suite FLOW GeoClockSAP Landscape & Test Data ManagementData Sync Manager (DSM) suite - System Builder/Shell Sync - Object Sync - Client Sync - Data Secure Archive CentralSupport & TrainingClient Central E-learning & trainingSAP Data Privacy & SecurityData Privacy suite - Data Secure - Data Disclose - Data Redact - Data Retain Soterion (GRC)
-
SERVICES
SERVICESSAP HCM & PayrollPRISM for HR & Payroll SAP SuccessFactors Integration monitoring Payroll reporting Report writingClient-specific DevelopmentCustom development SAP BTPSAP Landscape & Test Data ManagementPRISM Migrations to S/4HANA System Landscape Optimization (SLO) Managed data refresh servicesSAP Data Privacy & SecuritySAP data privacy assessment serviceMass data removal services Data privacy consultingCloud and Application Managed ServicesFunctional AMS Cloud management services Cloud migrations Basis managed services Private cloud hosting SAP on AWS SAP on Azure Premium Support Services RISE BRIDGE Managed Services
- All Solutions
- Request Estimate
-
Resources
Resources Blogs Read the latest updates on SAP SLO, SAP HCM, Data & Privacy, and Cloud Webinars Access expert insights in live and recorded webinars Video library Watch videos and improve your SAP knowledge
- About
DGB distils its SAP challenges
Upgraded SAP
environment
Ongoing Cloud hosting
and Basis support
48% total cost saving
per year
We contracted EPI-USE Labs to upgrade our SAP environment back in 2017; they did such a good job that we asked them to take over all our Basis support. Our system has been running smoothly since. As part of this support, they provide us with a regular copy of our production environment. It's difficult to do testing in an environment that’s not a true reflection of production.
About DGB
Nestled in the Cape Winelands lies DGB (Pty) Ltd, one of South Africa's largest independent wine and spirit producers and distributors. They pride themselves on their wide variety of wine, liqueur and spirits.
DGB (Pty) Ltd was formally established in 1990, although their true roots extend over 300 years ago, when winemaking began at the Boschendal and Bellingham farms in the Cape Winelands.
Today, they are one of South Africa's largest independent wine and spirit producers and distributors.
MORE ABOUT SAP CLOUD AND MANAGED SERVICES DOWNLOAD SUCCESS STORY
IT challenges: Upgrade SAP environment, access to Basis support
DGB was faced with a number of IT challenges:
- The need to upgrade their SAP environment
- Gaining access to Basis support
- Ensuring there were no performance issues in their system
- Obtaining a copy of their production environment.
EPI-USE Labs can slice a specific subset of data that's applicable to the change that you want to test, whether that be transactional data or master data. They do that quite quickly and easily with their software, and it consumes a lot less space on your QA and DEV boxes than a full copy of Production. We're happy, and we have been using them for five years to look after our SAP environment. They will be our first choice when upgrading to S/4HANA in year or two.
ECC landscape upgrade, Cloud hosting and Basis support
In 2017, EPI-USE Labs assisted DGB with an ECC landscape upgrade from ECC6 (EHP0) to ECC6 (EHP7). During this upgrade, we also provided SAP Basis support. In 2020, DGB engaged G3G as their VAR (Value Added Reseller) partner, and in 2021 DGB moved their Infrastructure hosting to EPI-USE Labs Cloud. With the move of infrastructure, EPI-USE Labs assisted with restructuring their licence model, shifting the database licensing via SAP.
Services include:
- An ECC landscape upgrade from ECC6 (EHP0) to ECC6 (EHP7)
- SAP-centric upgrade with Basis support
- Introduction of automated transports
- Infrastructure hosting on EPI-USE Labs’ cloud, providing Infrastructure and Platform as a service (IaaS/PaaS) with an emphasis on high availability
- ISO27001 Information Security Management standard and SOC 2 Type 2 reports from independent auditors
- Restructuring the licence model (including customer engagement plan, auditing, advisory services and critical support) via SAP
- Access to Client Central; support using a ticketed automation platform with knowledge sharing and an embedded Learning Management System (LMS).
Toasting our success
EPI-USE Labs’ hosting, licencing and ticketing system solutions resulted in an annual cost saving of 48%.
Added value includes:
Infrastructure
- A unique, SAP-centric approach to providing Infrastructure and Platform as a service (IaaS/PaaS)
- EPI-USE Labs’ software products and Intellectual Property (IP)-leveraged services helped to optimise the SAP investment
- The technology stack is built from the ground up with SAP in mind
- Every level of the architecture of the hosting environment has been designed with high availability in mind
- ISO27001 Information Security Management standard and SOC 2 Type 2 reports from independent auditors to verify the suitability of the design and operating effectiveness of our controls relevant to security, availability and confidentiality of the operations.
VAR Support (Licensing)
- Collaboration & Empowerment
- Customer Engagement Plan
- Licence Audit and Annual Licence usage check and audit review prior to final submission to SAP Access to expert licensing advice
- Quarterly VAR report – Critical recommendations, maintenance phases, licence consumption, inactive users, support entitlements
- Invitation to G3G’s VibeLive event in London, UK
- Innovation and Value Realisation
- SAP Solution Manager
- Technical Quality Checks
- S/4HANA Readiness assessments
- Manage critical support
- Early Watch report recommendations.
Ticketing System (Client Central)
- Client Central is a secure, ISO-certified Software as a Service (SaaS) platform
- Customer support via a ticketing automation platform
- Collaborative knowledge-sharing via workspaces
- Dashboards, reporting and Service Level Agreement management
- An embedded Learning Management System (LMS).
