Optimizing Exelon’s costs and performance

In undergoing their digital transformation, Exelon faced a lengthy and costly refresh process in their S/4HANA IS-U system, with a substantial 10TB HANA instance on Production. Their systems were heavily customized, particularly for asset management and sales order processing.

Additional challenges included:

• High operational expenditure: With a substantial database footprint and decentralized systems, Exelon encountered escalating operational costs.
• Complex integration issues: Multiple SAP systems led to data latency and integration complexities, impacting operational efficiency.
• Customer satisfaction concerns: Issues like call handling time, data replication, and meter read accuracy posed challenges to customer service and satisfaction.

EPI-USE Labs played a role in addressing Exelon's challenges through a multi-phased transformation approach:

• EPI-USE Labs began by reducing Exelon's data footprint and assessing their cloud readiness. This foundational work was crucial in ensuring a smooth transition to S/4HANA, minimizing risks, and addressing initial pain points.
• Leveraging EPI-USE Labs solutions and methodologies, Exelon executed a seamless S/4HANA conversion, including custom code remediation and system performance enhancements. The project employed Near Zero Downtime (NZDT) techniques to minimize disruption and ensure business continuity.
• Post-migration, Exelon focused on continuous innovation by introducing new tools, system upgrades, and infrastructure hardening measures. These initiatives ensured long-term sustainability and operational excellence.

Exelon’s systems were heavily customized, particularly for asset management and sales order processing, necessitating bespoke solutions for data slicing. EPI-USE Labs brought in-built definitions of the IS-U data model, completing a Proof of Concept (PoC), which then progressed to a full implementation. This approach led to an 80% reduction in database size within sandboxes, with the successful solution ultimately handed over to Exelon for ongoing usage.

Exelon also used Object Sync, part of the EPI-USE Labs’ Data Sync Manager (DSM) Suite, to provide on-demand test data and manage multiple projects’ data needs in a single SAP client, which simplified business and development operations processing. By carefully selecting the use of Object Sync to provide a controlled approach to test data provisioning, Exelon has been able to accelerate and improve efficiency in their development operations processes.