Privacy Policy

Our website offers community forums that are open to viewing by the public and accessible for posting to registered users. Be aware that any information you provide in these forums may be read, collected and used by others customers of EPI-USE Labs who access them. To request removal of your personal information from our blog or community forum, contact us at support@labs.epiuse.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Please understand that when information has been published on the internet, it is non-retractable.

EPI-USE Labs posts testimonials, comments and reviews from customers on the Client Central website. These may contain personally identifiable information but we do obtain the customer's consent via email prior to posting the testimonial in order to place their name alongside their testimonial. If you wish to have your testimonial removed, please contact us at: support@labs.epiuse.com

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate. Prevalent reasons for doing this are in response to claims, in compliance with legal process (including subpoenas), to protect the property and rights of EPI-USE Labs or a third party, to ensure the safety of the public or any person, and to prevent or stop any illegal, unethical or legally actionable activity, or to comply with the law.

EPI-USE Labs may sell, transfer or otherwise distribute some or all of its assets, including your personally identifiable information, in the event of a merger, acquisition, reorganization or sale of assets, or bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

We engage certain trusted third parties to perform functions and provide services for us. These include hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We do share your personally identifiable information with these third parties, but only to the extent necessary to enable them to perform these functions and services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

If you desire access to certain restricted sections of our website, you will be required to become a registered user and submit certain personally identifiable information to EPI-USE Labs. This happens in a number of instances, such as when you sign up for our services, or if you desire to receive marketing materials and information. Personally identifiable information may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you may choose to provide or include in your public profile. EPI-USE Labs collects such information only to fulfil the purpose of the visitor's interaction with the company. EPI-USE Labs takes reasonable steps to ensure that the personal information it processes is accurate, complete and current, but is dependent on users to update or correct their personal information whenever necessary.

EPI-USE Labs does not require any sensitive personal data to operate and provide services to you.  We will therefore not collect any data on the following topics:

1. Racial or ethnic origin
2. Political opinions
3. Religious or philosophical beliefs
4. Trade union membership
5. Genetic data
6. Biometric data for the purpose of uniquely identifying a natural person
7. Data concerning health or a natural person’s sex life and/or sexual orientation

Should any such sensitive personal data be requested via one of our websites, services or other means of communications, please contact the data
protection officer (datasecurity@groupelephant.com) with a formal complaint.

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.

EPI-USE Labs does not require personal email addresses to operate or provide services. When providing a personal email address you will do so willingly. Where possible we explicitly reject personal email addresses from known free email service providers.

Please only provide a company email address when submitting information to us.

We retain personal information for as long as it is required for the fulfillment of our business activities or to align with legal requirements where applicable.  We remove data from our system under the following situations:

1. Where an individual contact requests removal of their data, and no legal requirements prohibit such removal
2. Where our automated decision making system indicates that an individual isn’t actively engaging with our communications
3. Where data has deteriorated and all attempts to update the information has failed (e.g. your email address expired and we were unable to confirm a new one)

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

You have the right to request a full report on the information we hold on you.  Such a report will be made available to you within 30 days from request. Please send your request to datasecurity@groupelephant.com.

Where you have provided explicit consent to use for the processing of your personal data, you have the right to withdraw such consent insofar it does not affect the performance of a contract or other legal requirements, including the delivery of our services to you.

You may also withdraw your consent to be contacted by us for marketing purposes by following the unsubscribe link or other instructions on our email communications.

You have the right to lodge a complaint with the applicable supervisory body of your legal jurisdiction where you believe that there was an infringement of the GDPR or other applicable regulations in the processing of your personal information.

Before lodging such a complaint we kindly request that you contact us with any concerns you may have.

We make every reasonable effort to ensure that your data is safe and secure, however, due to the fallibility of even the most secure system we cannot make any guarantees regarding data breaches.

In the unlikely event of a data breach a response protocol is followed. Request a copy of our security breach protocol by contacting datasecurity@groupelephant.com.

Although most changes are likely to be minor, EPI-USE Labs may change its Privacy Policy from time to time, at EPI-USE Labs' sole discretion. If EPI-USE Labs makes any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Client Central website where applicable, prior to the change becoming effective.

You have the right to request information about the personal data we hold about you, including the details of how we use that information and who we share it with. All requests can be forwarded to dataprivacy@groupelephant.com. You may be required to confirm the request as well as supply some form of identification to ensure we provide the information to the correct person.

Data access, deletion and opting out

Consumers, as defined in Section 1798.140(g) of the CCPA, have the following rights subject to an identity verification process:

1. The right to request data disclosure: You may submit a request for a report on the categories and specific pieces of information that we collect. Click here to submit your request or call our toll-free number on (844) 802-0169 (message service).
2. The right to request data deletion: You may submit a request to have your data removed from our systems, subject to the limitations of Section 1798.105(d). Please submit your data deletion request to remove@labs.epiuse.com.
3. The right to block the sale of personal data: You may submit a request that we do not sell your personal information (as defined by Section 1798.105(t)). Click here to submit your request or email the Data Protection Officer with your request or call our toll-free number on (844) 802-0169 (message service).

Data usage categories

We collect and use data identifiers from the following categories:

We may, at our discretion, transfer or sell data to third parties in events such as acquisitions or divestitures.  In this event, you have the following rights:

1. Opting out of the sale of your data to the third party
2. Opting out of the sale of your data by the third party

You may request to opt-out of the above third party processes by clicking here, by contacting the Data Protection Officer via email, or by calling our toll-free number on (844) 802-0169 (message service).

From time-to-time, we may send you notifications about your data and how we use it.    You may receive a notification via email in the following events:

1. During the identity verification process
2. When data is transferred or copied to other systems
3. During the automated opt-out process
4. When we manually opt you out of the sale of information
5. During the data deletion request process
6. During the data deletion process (should the request be successful)
7. When we capture new data